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We fill many orders in a day, and errors happen, so if you receivedamaged product please contact us right away. Replacement requests must bewithin seven days of receiving the product. We will require picture of the box,and the damaged product to start your replacement package. Please also note that creating wooden signs is an art, and wood grains andknots varie per tree because no two are alike. Please know that we do our bestto choose the best wood for your project for the optimal look.We encourage you to contact us with questions or concerns about your order, andwe will work with you to resolve any issues.
Shipping Policy
Rustic Signs is committed to ensuring your order will be quicklyprocessed and safely delivered. We ship products anywhere in the United Statesand will use FED EX shipping . When you place an order, we’ll estimate deliverydates based upon the availability of your item(s), the shipping methodselected, and the destination. The total weight of your order determines ourshipping charges. Some products can take up to a week to produce, which maycreate minor delays in shipping. If this is a gift or required by a specificdate, please consider the processing and shipping times. Once shipped, RusticSigns cannot take responsibility for delays or offer refunds if your order isnot received.